PUBLIC CONSULTATION: CONSUMER PROTECTION GUIDELINES AND PROCEDURE OF 2022

Public Consultation: CONSUMER PROTECTION GUIDELINES AND PROCEDURE OF 2022

Acting in accordance with Section 4 (j) of the Communications Act No. 4 of 2012, the Lesotho Communications Authority (LCA) hereby invites the general public and industry stakeholders to submit comments and inputs on the draft Lesotho Communications Authority Consumer Protection Guidelines and Procedure 2022.

The objective of the draft Consumer Protection Guidelines and Procedure is to facilitate achievement of adequate protection of consumers of telecommunication, broadcasting, postal and courier services in Lesotho by outlining the rights and obligations of the consumers and service providers. Moreover, the draft Consumer Protection Guidelines prescribe the steps that have to be followed by consumers when lodging complaints against service providers.

Copies of the draft Consumer Protection Guidelines may be obtained from the LCA Offices or by downloading from the LCA website here

Comments on the draft Consumer Protection Guidelines may be submitted in writing to:

Chief Executive Officer

Lesotho Communications Authority

P.O Box 15896

30 Princess Margaret Road, Old Europa

Maseru, Lesotho

Or

Email:                             lca@lca.org.ls or registrar@lca.org.ls

The closing date for submission of comments is 22 March 2022 at 12:30 Hrs.

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